Say hi.
We actually read it.

A small company in Braga, Portugal — the same six humans who write the code, design the UI, and answer the tickets. Pick a channel below or leave a message and we'll get back to you, usually the same day.

/ Office hours · Mon–Fri · 09:00–18:00 WET/ Typical reply · < 1 business day/ Team size · 6 humans
[ 01 / Channels ]

Pick the lane that suits you.

01

Live chat

Fastest path to a human. Average response under one hour during office hours.

Mon–Fri · 09:00–18:00 WET
→02

Tech support

Stuck on a license, install, or crash report? Our support team handles every ticket personally.

Live chat · same-day reply
→03

Press & partnerships

Reviews, podcasts, collabs, sync licensing — we love hearing from media and fellow creators.

Send us a message
→04

Community Discord

Musicians and visual artists swapping presets, project files, and feedback. Come hang out.

discord.gg/imaginando
→
[ The company ]

Imaginando Lda

Praça Manuel Fernandes Silva, 97
4715-244 Braga, Portugal

Braga · PT

Send us a message⁠.

Real humans during office hours. Tell us what you're working on and we'll meet you there.

By sending, you agree to our privacy policy. We'll never share your details — pinky promise.

[ 02 / Before you write ]

Quick answers.

Most messages we get fall into one of these — your answer might already be here.

How fast do you reply to support tickets?

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Most tickets are answered within one business day. Live chat is typically under one hour during office hours.

Do you offer phone support?

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We don't — chat and email let us share screenshots, audio files, and project files, which solves most issues faster.

I lost my license, can you help?

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Yes. Contact us through the live chat in the bottom-right corner of the page and we'll assist you.

Can I get a refund?

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Within 14 days of purchase, no questions asked. After that, drop us a line — we're reasonable people.

Do you offer educational discounts?

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Yes, 50% off all desktop titles for verified students and teachers. Apply via the Education page.

How do I become an affiliate?

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Head to the Affiliate Program page. We pay 20% per referral and provide creative assets to use in your content.