Terms & Conditions

Refunds/Returns policy

Desktop products

If you are not satisfied with a desktop product that you have purchased directly from our website store, you may submit a request to return the product for a full refund within 14 days of the transaction date. This applies to products purchased using one-time payment methods, and for the initial/first monthly payment of Rent-To-Own plans only. Excludes any products obtained for free and ‘Not For Resale’ items.

Refunds for any products purchased via third-party vendor sites must be requested directly from the respective vendor, and are subject to the refund policy of the vendor site.

Mobile purchases

Refunds for Android and iOS content are handled by each respective marketplace and must be requested directly from the marketplace provider of each purchase. Refunds for mobile content purchases are not guaranteed, and the refund policy for the App Store and Google Play varies by geographical region and other factors; we advise you to initiate the request within 24 hours of purchase.

Data Collection and Usage

When using certain functionality of our site you may be asked to provide us with personal information/data, such as your name and email address. The submission of this data is entirely optional, but providing us with valid contact information enables us to offer you the most effective communication and customer service. For example, by providing an email address when using our ‘intercom’ live chat facility, enables us to offer continued offline support.

To download products from our website you need to provide an email address. By doing so, you will be automatically added to our private newsletter mailing list, which we will use to inform you of news, product updates, offers and other communications/information. If you create a profile account for use with any of our software, the email address you use for the profile account will also be automatically added to our mailing list.

You can unsubscribe using the link located in the footer of every marketing email that we send.

We will never share your email address, or any of your data, with anyone, without your explicit permission.

Cookies

To provide users with the optimal experience, our website uses cookies which help us deliver a personalised service whilst also speeding up processes like our customer support chat. We also make use of Facebook ‘pixel tags’ to analyse the use and performance of our site and/or promotional campaigns. By continuing to use our site you are hereby agreeing to the use of such cookies and the resulting data collection/processing.

Your right to opt out of data collection/processing

If you do not agree to the collection of data through the use of cookies, please leave the site immediately.

Usage of our website, software and services

By using our website, downloading and/or installing any of our software, you agree to be bound by the terms and conditions set out in this document. Use of our website and any of our software is done so entirely at your own risk. In no event shall Imaginando be liable for any special, incidental, consequential, punitive, exemplary or other indirect damages to any systems, hardware or software, as a result of such use. Software is provided solely for you to install for your own personal use only. Reproduction, modification or distribution, in any form, is expressly prohibited.