Terms & Conditions

Refunds/Returns policy

Desktop products

If you are not satisfied with a desktop product that you have purchased directly from our website store, you may submit a request to return the product for a full refund within 14 days of the transaction date. This applies to products purchased using one-time payment methods, and for the initial/first monthly payment of Rent-To-Own plans only. Excludes any products obtained for free and ‘Not For Resale’ items.

Refunds for any products purchased via third-party vendor sites must be requested directly from the respective vendor, and are subject to the refund policy of the vendor site.

Mobile purchases

Refunds for Android and iOS content are handled by each respective marketplace and must be requested directly from the marketplace provider of each purchase. Refunds for mobile content purchases are not guaranteed, and the refund policy for the App Store and Google Play varies by geographical region and other factors; we advise you to initiate the request within 24 hours of purchase.

Data Collection and Usage

When using certain functionality of our site you may be asked to provide us with personal information/data, such as your name and email address. The submission of this data is entirely optional, but providing us with valid contact information enables us to offer you the most effective communication and customer service. For example, by providing an email address when using our ‘intercom’ live chat facility, enables us to offer continued offline support.

To download products from our website you need to provide an email address. By doing so, you will be automatically added to our private newsletter mailing list, which we will use to inform you of news, product updates, offers and other communications/information. If you create a profile account for use with any of our software, the email address you use for the profile account will also be automatically added to our mailing list.

You can unsubscribe using the link located in the footer of every marketing email that we send.

We will never share your email address, or any of your data, with anyone, without your explicit permission.

Cookies

To provide users with the optimal experience, our website uses cookies which help us deliver a personalised service whilst also speeding up processes like our customer support chat. We also make use of Facebook ‘pixel tags’ to analyse the use and performance of our site and/or promotional campaigns. By continuing to use our site you are hereby agreeing to the use of such cookies and the resulting data collection/processing.

Your right to opt out of data collection/processing

If you do not agree to the collection of data through the use of cookies, please leave the site immediately.

Usage of our website, software and services

By using our website, downloading and/or installing any of our software, you agree to be bound by the terms and conditions set out in this document. Use of our website and any of our software is done so entirely at your own risk. In no event shall Imaginando be liable for any special, incidental, consequential, punitive, exemplary or other indirect damages to any systems, hardware or software, as a result of such use. Software is provided solely for you to install for your own personal use only. Reproduction, modification or distribution, in any form, is expressly prohibited.

Limitation of Liability & Disclaimer of Warranties

No Warranty - The software is provided on an "as is" and "as available" basis, without any warranties, whether express, implied, statutory, or otherwise, including but not limited to any warranties of merchantability, fitness for a particular purpose, title, non-infringement, or accuracy. The company does not guarantee that the software will be error-free, uninterrupted, or secure, nor does it warrant that any defects or errors will be corrected.

Limitation of Liability - To the fullest extent permitted by law, in no event shall the company, its affiliates, directors, employees, or agents be liable to you or any third party for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with the use of or inability to use the software, whether based on warranty, contract, tort, or any other legal theory, even if the company has been advised of the possibility of such damages. This includes but is not limited to: Loss of revenue, profits, data, business, or goodwill; Downtime or interruption in use; Software malfunctions, errors, or omissions in the software functionality; Any failure of the software to operate as expected or required.

No Indemnification - The company shall not be responsible for or obligated to indemnify or hold harmless any user from any claims, liabilities, damages, or losses (including legal fees) arising from the use of the software, including any software malfunctions, errors, or omissions. By using the software, you expressly acknowledge that you assume all risks associated with its use and release the company from any liability.

Limitation of Remedies - If the software malfunctions or fails to operate as expected, your sole and exclusive remedy shall be to discontinue use of the software. The company’s total cumulative liability for any claims related to the software or these terms will not exceed the amount you paid for the software (if applicable).

Jurisdictional Limits on Exclusions - Some jurisdictions may not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, the company's liability shall be limited to the extent permitted by law.