Terms & conditions
Buying from our store means you've read these terms. Most products are desktop-only, prices include tax, and we may change pricing at any time.
All purchases made through our website store are subject to these Terms and Conditions. By completing a transaction, you confirm that you have read and agreed to the terms outlined herein.
Products purchased via our website are intended exclusively for desktop use, with the exception of merchandising items (physical products) and expansion packs or add-ons, which are compatible across all supported platforms. Please review product descriptions carefully before completing your purchase.
Prices displayed on the website are inclusive of any applicable taxes unless stated otherwise. We reserve the right to modify pricing, availability, and product specifications at any time without prior notice.
Desktop products bought from us — 14-day refund. Mobile purchases — handled by the App Store / Google Play. EU buyers waive withdrawal rights once a download starts.
If you are not satisfied with a desktop product purchased directly from our website store, you may submit a refund request within 14 days of the transaction date. This applies to products purchased via one-time payment, and to the initial payment of Rent-To-Own plans only. Products obtained for free and 'Not For Resale' items are excluded.
Refunds for products purchased through third-party vendors must be requested directly from the respective vendor and are subject to that vendor's refund policy.
Refunds for Android and iOS content are handled by the respective marketplace (App Store or Google Play) and must be requested directly from the marketplace provider. Refund eligibility varies by region and platform policy. We recommend initiating any refund request within 24 hours of purchase.
In accordance with EU Directive 2011/83/EU, consumers in the European Union have the right to withdraw from a purchase of digital content within 14 days, unless digital delivery has already commenced with your prior express consent and acknowledgment that you thereby waive your right of withdrawal.
By proceeding with the download or activation of digital content, you expressly request immediate access and acknowledge that you waive your right of withdrawal once delivery has commenced.
Nothing in these Terms limits or excludes any rights you may have under applicable mandatory consumer protection laws, including EU Directive 2019/770 on contracts for the supply of digital content and digital services.
Pay monthly to use the software, own it when you've finished the plan. Pause, resume, or buy out early — payments already made are non-refundable (except the first one, under our 14-day policy).
Where available, Rent-To-Own plans allow you to access desktop software by paying in monthly instalments, with ownership transferring once all payments are complete.
The following conditions apply to Rent-To-Own plans:
- 3.1Pause / resume. Plans may be paused or resumed at any time via your account settings.
- 3.2Early ownership. You may complete ownership early by paying the remaining balance at any time.
- 3.3Cancellation. To cancel a Rent-To-Own plan entirely, please contact our support team.
Payments already made under a Rent-To-Own plan are non-refundable, except as required by applicable law. Only the initial payment is eligible for the standard 14-day refund policy described above.
One code per order, no stacking unless we say so. Codes are non-transferable, can expire, and we can pull a promo at any time.
Imaginando may issue coupons, discount codes, or promotional offers from time to time. Unless otherwise stated:
- 4.1Only one coupon or promotional code may be applied per transaction.
- 4.2Coupons cannot be combined or stacked with other offers, unless explicitly permitted.
- 4.3In some cases, coupons may be applied during discounted promotions, subject to specific campaign rules or product eligibility.
- 4.4Coupons are non-transferable, have no cash value, and may be subject to expiration dates or usage limits.
- 4.5Imaginando reserves the right to modify or cancel any coupon or promotional offer at any time without prior notice.
We only ask for what we need to talk to you. Newsletter is opt-in. We don't share your data with third parties without your permission.
When using certain features of our website, you may be asked to provide personal information such as your name and email address. Submission of this data is voluntary, but providing valid contact information allows us to offer effective communication and customer support.
If you create an account on our website, you will be given the option to subscribe to our newsletter during the sign-up process. Newsletter subscription is opt-in only — you will not be added to our mailing list without your explicit consent.
If you subscribe, we will use your email address to inform you of news, product updates, offers, and other communications. You may unsubscribe at any time using the link in the footer of every marketing email we send.
We will never share your personal data with third parties without your explicit permission. For full details on how we collect and process your data, please refer to our Privacy Policy.
Essential cookies run the basics (sign-in, cart, checkout). With your permission we also use analytics and marketing cookies from a few third parties. You choose at the consent banner and can change your mind at any time.
A cookie is a small file stored on your device by our website — or by the third-party services we rely on. We group them into three types, and only the first runs without asking you. For the full breakdown of each provider, see our Privacy Policy.
- 6.1Essential cookies. Keep you signed in, remember your cart, store your theme and language, record your cookie choice, and let our payment providers (Stripe, PayPal) process checkout securely. These can't be turned off — the site won't work without them.
- 6.2Analytics cookies. Help us understand how the site is used so we know what to build next, through tools such as Google Analytics and PostHog. Optional — off by default.
- 6.3Marketing cookies. Measure how our advertising performs and avoid showing you the same ad twice, through services such as the Meta (Facebook) Pixel, Reddit, and Google Ads. Optional — off by default.
Some services we use — such as live-chat support and secure payments — may also set their own cookies when you interact with them.
The first time you visit you'll see a cookie consent banner where you can accept all, reject non-essential, or choose by category. Your choice is remembered for 12 months, and you can re-open the panel at any time from the "Cookie settings" link in the footer.
Downloading and demos are free. Buying our software grants a personal, non-transferable licence to use it. No reverse-engineering, redistribution, or resale.
Our software, including demo versions, can be downloaded and installed free of charge and used without a licence, subject to each demo's limitations. When you purchase any of our software, you are granted a personal, non-exclusive, non-transferable licence to use it for your own personal or professional use on the number of devices permitted by the applicable product licence.
Reproduction, modification, reverse engineering, redistribution, resale, or any other unauthorised use of the software, in whole or in part, is expressly prohibited.
The software is provided "as is". We're not liable for damages from using it. Our maximum liability is what you paid for the software. Local consumer law still applies.
The software is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, or accuracy. We do not guarantee that the software will be error-free, uninterrupted, or secure.
Nothing in this section excludes or limits any warranties or rights that cannot lawfully be excluded or limited under applicable consumer protection law, including EU Directive 2019/770.
To the fullest extent permitted by law, in no event shall the company, its affiliates, directors, employees, or agents be liable to you or any third party for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with the use of or inability to use the software, whether based on warranty, contract, tort, or any other legal theory, even if the company has been advised of the possibility of such damages.
This includes but is not limited to:
- 8.1Loss of revenue, profits, data, business, or goodwill.
- 8.2Downtime or interruption in use.
- 8.3Software malfunctions, errors, or omissions in the software functionality.
- 8.4Any failure of the software to operate as expected or required.
The company shall not be responsible for or obligated to indemnify or hold harmless any user from any claims, liabilities, damages, or losses (including legal fees) arising from the use of the software, including any software malfunctions, errors, or omissions. By using the software, you expressly acknowledge that you assume all risks associated with its use and release the company from any liability.
If the software malfunctions or fails to operate as expected, your sole and exclusive remedy shall be to discontinue use of the software. The company's total cumulative liability for any claims related to the software or these terms will not exceed the amount you paid for the software (if applicable).
Some jurisdictions may not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, the company's liability shall be limited to the extent permitted by law.
We can update these terms at any time. The revision date at the top tells you when. Keep using our stuff and you've accepted the new version.
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be published on this page with an updated revision date.
Your continued use of our website or software following any changes constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.
A question we didn't answer?
Legal text only goes so far. If you've got a specific situation — refunds, licensing for a school, EU consumer rights, something else — we'd rather you just ask.